Refunds & Cancellation

Draft for legal review — not yet in force. Confirm the refund window with your payment provider's rules and a lawyer before launch, then remove this notice.

Cancelling

• An organisation owner can cancel a paid plan at any time from the billing settings, or by emailing [support@your-domain].
• Cancelling stops the next renewal. You keep your plan until the end of the period you have already paid for, then move to the Free plan.
• Your reviews, history and settings stay in place on the Free plan. To remove them, delete the organisation.
• Uninstalling the GitHub App stops new reviews but does not cancel billing — cancel the plan as well.

Refunds

• First payment: if PRNeuron is not right for you, ask within [14 days] of your first payment for a paid plan and we will refund it in full.
• Renewals: monthly renewals are not refunded once the period has started, but you can cancel at any time to avoid the next charge.
• Annual plans: [pro-rated refund for unused full months / no refund after 30 days].
• Our fault: if a significant outage or billing error is on us, we will credit or refund the affected amount.
• Downgrades: moving to a smaller plan takes effect at the next renewal and is not refunded for the current period.

How refunds are paid

Refunds go back to the original payment method, usually within [5–10 business days] of approval, depending on your bank. For Indian customers, any GST charged is refunded with the payment and a credit note is issued.

Requests

Email [support@your-domain] from an organisation owner's address with the organisation name and the invoice number.